01Scope of this Privacy Policy

This policy applies to personal data collected through our website, online enquiry forms, counselling calls, WhatsApp/email/SMS/phone and support channels, demo registrations, enrollment and admission, payment and invoicing, loan/EMI assistance, the LMS, live classes, attendance and progress tracking, assignment and project submissions, feedback forms, assessments and certification, marketing campaigns, and any other interaction connected with Careerpedia. It does not apply to third-party websites, payment gateways, loan partners, or video platforms that maintain their own privacy policies.

02Personal Data We Collect

• Basic identity & contact details: name, mobile/WhatsApp number, email, city, state, country, and (where required) date of birth, gender, and parent/guardian details.
• Education & career details: qualification, college, graduation year, academic/employment status, experience, skills, course interest, goals, and preferred batch timing.
• Enquiry, counselling & enrollment data: enquiry source, counselling notes, demo and verification details, course/batch selected, agreement acceptance, and refund/cancellation requests.
• Payment & transaction data: token/fee payments, invoices, transaction IDs, payment mode, refund status, and bank details only where required for refunds. We do not store full card numbers, UPI PINs, net banking passwords, or CVV.
• Loan/EMI data: limited details shared with financing partners with your consent. Loan approval, EMI, interest, and credit terms are controlled by the partner.
• LMS, attendance & learning data: login and access details, attendance, participation, submissions, assessment scores, mentor feedback, progress, and certificate eligibility.
• Communication data: phone, WhatsApp, SMS, email, chat, CRM notes, support tickets, and verification calls — which may be recorded where legally permitted.
• Device & technical data: IP address, browser, device, OS, pages visited, cookies, referral/campaign source, and usage analytics.
• Images, videos, testimonials & feedback — not used for public marketing without appropriate consent.

03Purpose of Collecting & Using Data

• Course enquiry & counselling: respond to enquiries, share curriculum/fee/batch/LMS/refund details, and schedule demos or verification calls.
• Enrollment & administration: process enrollment, generate invoices, verify payments, provide LMS/class access, and manage refunds or cancellations.
• Training delivery & support: deliver live classes, share recordings and materials, track attendance and completion, provide mentor and Relationship Manager support, and conduct assessments.
• Verification, agreement & dispute prevention: confirm details, record consent, maintain proof of communication, and resolve disputes.
• Communication & updates: send course, batch, LMS, class, assignment, payment, refund, and policy notices.
• Marketing (with consent): course updates, webinar/demo invitations, new program announcements, and offers — with an opt-out option.
• Website analytics & improvement, plus legal, compliance, and security purposes.

04Legal Basis for Processing

We process personal data based on your consent, performance of services requested by you, enrollment and course delivery, payment and refund processing, compliance with applicable laws, protection of legal rights, and legitimate business purposes. Where consent is required, you may withdraw it, though this may affect our ability to provide certain services.

05How We Share Personal Data

Careerpedia does not sell your personal data. We share it only where required for legitimate business, academic, operational, technical, financial, or legal purposes.

• Internal teams: counselling, admissions, academic, mentors, Relationship Managers, LMS administration, finance, support, legal, and management.
• Service providers: LMS, CRM, email/WhatsApp/SMS tools, video platforms, cloud storage, payment gateways, accounting, analytics, and hosting partners.
• Payment gateways, banks, NBFCs, and finance partners for payments, refunds, loans, or EMI assistance.
• Legal and regulatory authorities where required by law, court order, or compliance.
• Business transfers in the event of a merger, acquisition, restructuring, or sale of assets, subject to applicable law.

06Cookies & Tracking Technologies

We may use cookies, pixels, tags, and similar technologies for website functionality, user experience, analytics, marketing performance, retargeting, lead attribution, and security. You can control or disable cookies through your browser settings, though this may affect functionality. Third-party tools may also place cookies as per their own policies.

07Data Retention

We retain personal data only for as long as reasonably necessary for the purposes stated in this policy, including enquiry, counselling, enrollment, course delivery, LMS access, payment/refund records, certificates, legal and compliance requirements, dispute resolution, and fraud prevention. Some records may be retained longer where required for legal, tax, audit, or compliance purposes. When no longer required, data may be deleted, anonymized, archived, or securely restricted.

08Data Security

We take reasonable technical, organizational, and administrative measures — including access controls, password protection, restricted internal access, secure storage, role-based access, data backups, vendor access control, and system monitoring. However, no digital system is completely secure, so absolute security cannot be guaranteed. You are responsible for keeping your login credentials and accounts confidential.

09Your Rights

Subject to applicable law, you may have the right to access, correct, update, or request deletion of your personal data, withdraw consent, request information about processing, raise a grievance, or nominate another person to exercise your rights. To exercise these rights, contact Careerpedia using the details below. Certain requests may be subject to identity verification and legal, contractual, academic, payment, or compliance limitations.

10Withdrawal of Consent

Where we process data based on consent, you may withdraw it through the official contact channel. Withdrawal does not affect processing already completed, may affect your ability to receive counselling, LMS access, course updates, certification, refunds, or support, and Careerpedia may continue to retain or process data where required by law, contract, record-keeping, or dispute resolution.

11Accuracy of Information

You agree to provide accurate, complete, and updated information and to promptly inform us of changes. Careerpedia is not responsible for service issues, missed communication, LMS access issues, refund delays, or certificate errors caused by incorrect or outdated information.

12Children & Minors

Our courses are primarily intended for students, graduates, working professionals, and adult learners. For learners below 18, enrollment, payment, counselling, and data processing may require parent/guardian involvement and consent. Careerpedia does not knowingly collect data from minors without appropriate consent where legally required.

13Third-Party Links & Platforms

Our website, LMS, messages, or materials may contain links to third-party websites such as payment gateways, loan/EMI partners, video platforms, LMS and cloud tools, assessment and analytics tools, and social media. Careerpedia is not responsible for the privacy practices or content of these platforms — please review their policies before use.

14Testimonials, Photos, Videos & Public Use

Careerpedia may request permission to use your feedback, testimonial, image, video, or project work for marketing, website, social media, brochure, or promotional purposes, based on appropriate consent. You may withdraw consent for future use, although materials already published or circulated may not always be immediately removable.

15Class Recordings & LMS Content

Live classes may be recorded and uploaded to the LMS for revision and missed-class support. Recordings, materials, assignments, and resources are provided only for the enrolled learner's personal learning. Learners must not download, copy, screen-record, distribute, sell, transfer, upload, or publicly share LMS content without written permission. Misuse may lead to suspension, cancellation, or legal action under the Terms & Conditions.

16Marketing Opt-Out

You may opt out of promotional messages using the opt-out method provided or by contacting Careerpedia. Even after opting out, you may still receive important service-related communication regarding enrollment, payment, refunds, LMS access, batch and schedule updates, assignments, policy updates, support, and legal notices.

17Data Breach & Security Incidents

If Careerpedia becomes aware of a personal data breach or security incident affecting your data, we will take reasonable steps to assess, contain, investigate, and respond. Where legally required, we will notify affected users and/or relevant authorities in accordance with applicable law.

18International Data Processing

Some service providers, software tools, LMS providers, communication platforms, cloud providers, or analytics tools may process or store data on servers located outside India. By using our services, you understand that your data may be processed in India or other jurisdictions, subject to applicable law and reasonable safeguards.

19Changes to this Privacy Policy

Careerpedia may update this policy from time to time, with updated versions posted on our website along with a revised “Last Updated” date. For material changes, we may notify users through website notice, email, WhatsApp, LMS notification, or other suitable channels. Continued use after changes are posted is treated as acceptance.

20Grievance & Contact

If you have questions, requests, complaints, or concerns regarding this Privacy Policy or the processing of your personal data, contact Careerpedia Edutech Private Limited at support@careerpedia.co or +91 91000 97296. We will make reasonable efforts to respond to privacy-related grievances within the timeline required under applicable law.

21Final Declaration

By using Careerpedia's website, submitting an enquiry, communicating with our team, paying a token amount, enrolling, accessing the LMS, attending live classes, or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, storage, sharing, and processing of your personal data as described, subject to your rights under applicable law.